FAQ

Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.

Most rings can be resized but this is dependent on the ring style and setting of the gemstones. Generally, ladies’ rings are a size N and mens’ rings are a size R. If a ring needs to be resized, please visit us instore or contact us for a quote.

Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.

Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.

Total diamond weight of all of the diamonds set into the applicable product.

Yes, we offer an instore engraving service. Please visit us instore or contact us for a quote.

Yes, we are happy to offer a layby payment plan instore. Our normal layby terms require a 25% initial deposit, and regular payments of the balance within 3 months of the original transaction date. See instore for further details.

Yes, we are experts in jewellery repair. Please present your item/s to any of our friendly team in-store and we will be able to provide you with an estimate for the repair.

We do not do general watch repairs, but do work on solid gold watch bands and can also gem set watch cases and bands. For repairs to watch movements we do recommend working with a reputable watch maker such as Coastal Clocks and Watches.

We offer complimentary valuations on jewellery that we have sold or made. We can value jewellery not sold or made by us for a minimum of $125. Our valuer comes in on Thursdays and Fridays.

We invite you to register to become a ‘VIP’ on our homepage. You will then receive our regular newsletters, invites, special offers, birthday gifts and more.

We can accept international orders from the US, Canada, the UK, and New Zealand

Please note only selected stock is available in-store.