Frequently Asked Questions
FAQ
What does carat mean?
Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.
What if I need my ring to be resized?
Most rings can be resized but this is dependent on the ring style and setting of the gemstones. Generally, ladies’ rings are a size N and mens’ rings are a size R. If a ring needs to be resized, please visit us instore or contact us for a quote.
What does it mean when a pearl is ‘cultured’ and ‘freshwater’?
Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.
What does created mean?
Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.
What does TDW mean?
Total diamond weight of all of the diamonds set into the applicable product.
Do you offer engraving?
Yes, we offer an in-store engraving service on pieces that we make. Please visit us in-store or contact us for a quote.
Do you offer layby?
No, we do not offer layby but we do have finance options available. Please enquire now.
Do you offer repairs?
Yes, we are experts in jewellery repair. Please present your item/s to any of our friendly team in-store and we will be able to provide you with an estimate for the repair.
Do you repair watches?
We do not do general watch repairs, but do work on solid gold watch bands and can also gem set watch cases and bands. For repairs to watch movements we do recommend working with a reputable watch maker such as Coastal Clocks and Watches.
Do you value jewellery?
Jewellery evaluations are available by appointment only. Please contact us to discuss your requirements.
How can I subscribe to your newsletter?
We invite you to register to become a ‘VIP’ in the footer. You will then receive our regular newsletters, invites, special offers, birthday gifts and more.
Do you ship internationally?
We can accept international orders from the US, Canada, the UK, and New Zealand.
Still have questions? We're happy to help! Please email us at info@ingems.com.au and we will get back to you.
Please note only selected stock is available in-store.