What if I need my ring to be resized?
Most rings can be resized but this is dependent on the ring style and setting of the gemstones. Generally, ladies’ rings are a size N. Men’s rings can be quite variable so please use our ring size guide or visit us in store. If a ring needs to be resized please visit us instore or contact us for a quote.
What does carat mean?
Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.
What does it mean when a pearl is ‘cultured’ and ‘freshwater’?
Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.
What does created mean?
Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones. Also referred as lab created or man made.
What does TDW mean?
Total diamond weight of all the diamonds set into the jewellery
Do you offer engraving?
Yes, we offer an instore engraving service for our jewellery only. Please visit us instore or contact us for a quote.
Do you offer Layby?
No. We can offer other financial options. See instore for further details or email us for any questions.
Do you offer repairs?
Yes, we are experts in jewellery repairs. Please present your item/s to any of our friendly Jewellers in-store and we will be able to provide you with an estimate for the repair. All repairs are done onsite. Express service available.
How can I subscribe to your newsletter?
We invite you to register to become a ‘DiamondVIP’ on our homepage. You will then receive our regular newsletters, invites, special offers, birthday gift and more.
Do you ship internationally?
Yes, please email us direct if you would like international shipping.
Our gift cards are valid for a period of three years from the date of sale of the card. The cards are not transferable and cannot be redeemed for cash and will not be replaced if lost or stolen or used by a third party without your consent. You should therefore keep them safe and treat them as you would cash. If your order is less the value of the gift card the remaining balance will remain as a credit on the card and is not refundable to you in cash.